Question 1

How far in advance should I order rental gear?

Accepted Answer

As early as you can. Rental delivery must be scheduled at least one day in advance, and popular gear books up on holiday weekends.

Question 2

Can I order rental gear the same day?

Accepted Answer

No. Rental delivery must be scheduled at least one day in advance.

Question 3

Where does GESVO deliver?

Accepted Answer

We currently deliver in Bullhead City / Laughlin and Lake Havasu City. Additional vacation markets are being added.

Question 4

Is there a minimum rental order?

Accepted Answer

Yes. A $100 rental subtotal is required to check out rental equipment.

Question 5

How much is delivery?

Accepted Answer

$29.99 delivery & pickup for rental orders from $100 to $199.99. Free delivery & pickup for rental orders of $200 or more.

Question 6

Do you pick the equipment back up?

Accepted Answer

Yes. Pickup is included with delivery — you don't need to return anything.

Question 7

Can my equipment be delivered before I arrive?

Accepted Answer

In many cases yes, with the host's or property manager's permission. Add the details in your order notes and we'll confirm.

Question 8

How do I select life jacket sizes?

Accepted Answer

Choose adult, youth or child when you add life jackets to your cart, or when you configure a package that includes them.

Question 9

What happens if rental equipment is lost or damaged?

Accepted Answer

You are responsible for the equipment during your rental period and may be charged for loss, theft, unreturned items, misuse, missing parts or damage. Final terms are being reviewed before launch.

Question 10

Can I modify my reservation?

Accepted Answer

Yes, subject to availability. Contact us as early as possible with your order details.

Question 11

Can I cancel?

Accepted Answer

Cancellation terms are published on our Cancellation Policy page and are being finalized before launch.

Question 12

Does GESVO provide alcohol?

Accepted Answer

No alcohol is currently offered through GESVO Fridge Stocking.

Question 13

Does GESVO organize parties?

Accepted Answer

No. GESVO provides pre-arrival décor and welcome setups but does not provide or coordinate parties or events.

Question 14

How does fridge stocking work?

Accepted Answer

Send us your list, budget and arrival details. You prepay the grocery budget plus the service fee, we shop before you arrive, and we share the receipt.

Question 15

Do you pay for my groceries first?

Accepted Answer

No. Grocery funds are collected before shopping.

Question 16

Can vacation rental hosts partner with GESVO?

Accepted Answer

Yes. Visit our For Hosts page to start the conversation.

Question 17

How does the GESVO Host Partner program work?

Accepted Answer

Vacation rental hosts and property managers can apply to become GESVO Host Partners. Approved partners can refer guests to GESVO using their assigned referral method. Eligible bookings may earn a Host Partner commission. Commission amounts vary by product or service and are disclosed under the Host Partner program terms.

Question 18

What is the GESVO Host Partner Program?

Accepted Answer

It lets vacation rental hosts and property managers offer their guests GESVO gear rentals, fridge stocking, arrival setups and local experiences — and earn commission on qualifying referred bookings.

Question 19

Does it cost anything to join?

Accepted Answer

No. There is no cost to join, no inventory to purchase and nothing for you to store.

Question 20

How do my guests use GESVO?

Accepted Answer

Share your referral link or QR code. Guests browse, order and pay through GESVO directly.

Question 21

How does GESVO know which guests I referred?

Accepted Answer

Every approved Host Partner gets a unique referral link and QR code. Orders placed through them are attributed to you.

Question 22

What can my guests book?

Accepted Answer

Gear rentals and packages, arrival setups, fridge stocking, in-home massage, photography, private chef and flowers.

Question 23

Do I need to store or deliver equipment?

Accepted Answer

No. GESVO owns, cleans and maintains the gear and handles delivery and pickup.

Question 24

Do I need to coordinate services?

Accepted Answer

No. GESVO handles guest ordering, fulfillment and service coordination.

Question 25

How do Host Partner commissions work?

Accepted Answer

Commission eligibility and amounts vary by offering. Host Partners can view the commission earned on qualifying referred bookings.

Question 26

Do all GESVO services pay Host commission?

Accepted Answer

No. GESVO determines which offerings qualify, and some partner services may not offer Host commission.

Question 27

When do I receive commission?

Accepted Answer

Commissions move from pending to approved to paid. Payout timing is a GESVO program setting shown in your dashboard.

Question 28

What happens if a guest cancels or receives a refund?

Accepted Answer

Fully refunded or cancelled bookings may not earn commission, and commission already credited may be reversed or adjusted.

Question 29

Can I put my GESVO QR code inside my vacation rental?

Accepted Answer

Yes. You can download your QR code and use it in welcome messages, guidebooks, your property website or inside the rental.

Question 30

Can property managers with multiple properties participate?

Accepted Answer

Yes. Tell us how many properties and where they are when you apply.

Frequently asked questions.

Rentals & Delivery

Changes, Damage & Responsibility

Services & Experiences

Host Partner Program